Everything you need to know about Life Legacy.

Life Legacy is a family-controlled digital memorial connected to a physical QR code plaque. It gives a family space to preserve a loved one’s life story, important dates, photographs and approved memories in far more detail than a gravestone inscription can hold.

Choose a package and provide the customer, engraving and delivery details. Life Legacy prepares the plaque and activation invitation. The family activates the plaque, creates or connects the memorial, adds the first story and photographs, and can then invite others to contribute.

The first administrator should be a trusted close family member or person authorised by the family. This person controls the memorial details, privacy and contributions. The family should agree who will take responsibility before activation.

You can begin with the person’s name, date of birth, date of passing and a main photograph. A funeral date, tribute, resting place, fuller life story and more photographs can be added later.

No. Start with the information you have and return as the family feels ready. A meaningful life story often grows gently as photographs are found and relatives share memories.

The phone opens the memorial linked to that plaque. No special Life Legacy application is required; the visitor uses the camera or QR code scanner already available on most smartphones.

Yes. The QR code contains a web link, so the phone needs mobile data or Wi-Fi to open the memorial.

Most modern iPhone and Android cameras recognise QR codes automatically. Older devices may need a QR code scanning application.

Only authorised Life Legacy processes can change the memorial connected to a plaque. The public code does not reveal the private activation code, and a visitor cannot take ownership simply by scanning it.

Life Legacy can issue an authorised replacement while keeping the memorial destination unchanged. Family members can continue using the same memorial rather than starting again.

A plaque may be fitted to a gravestone, memorial wall, remembrance bench or another appropriate location, subject to the property owner, cemetery or local installation rules. Confirm permission and the correct fixing method before installation.

No. Life Legacy has one QR code plaque, and every package includes the same plaque. The difference between packages is the capacity and automated digital features of the memorial—not the physical plaque.

A memorial can include biographical details, a tribute, a longer life story, important dates, a resting place and photographs. Approved memories from relatives, friends, colleagues and community members can become part of the story.

Yes. The administrator can share the memorial and invite people to submit a memory or photograph. This makes it possible to collect different perspectives without giving every contributor control of the memorial.

No. New contributions are held privately for review. The memorial administrator approves or declines each submission before it can appear publicly.

The authorised administrator can continue maintaining the memorial. Content may be corrected, expanded or removed when appropriate, while privacy and contributor rights must still be respected.

Life Legacy cannot decide family history or authority. The memorial administrator should pause disputed material, discuss it with the relevant family members and publish only content the family has the right to share.

Contributors remain responsible for material they submit and must have permission to share it. They allow Life Legacy to store and display approved material as part of the memorial. The controlling family decides what is published.

No. Memorials begin under family control. The administrator chooses the appropriate visibility and should publish only information suitable for the intended audience.

Do not publish identity numbers, financial details, passwords, private addresses, confidential medical information or information that could put a living person at risk. Ask permission before sharing sensitive details about anyone else.

Scanning the QR code is not enough to claim a plaque. Activation requires the private activation code or a secure customer invitation. Keep activation information private until the authorised family administrator uses it.

No. Life Legacy does not sell family information and memorial pages are designed to remain advert-free. Personal information is used to operate memorials, fulfil plaque orders, provide support, protect access and meet legal obligations.

Yes. You may ask to access, correct, export or delete personal information, subject to identity verification, legal retention requirements and the rights of other people whose material forms part of the memorial.

Essential includes automated self-service setup, the permanent memorial, one QR code plaque, the life story and important dates, up to 50 photographs, moderated family contributions and one memorial administrator.

Signature includes everything in Essential but increases the automated digital capacity: up to 500 photographs, unlimited family contributions, up to five administrators, enhanced memorial layouts and deeper visitor and sharing insights. It includes the same QR code plaque.

Legacy Monthly gives you the monthly payment option. It provides the Essential Memorial features through 12 monthly payments of R149, including automated secure hosting and storage. The entire creation and management workflow remains self-service.

After the 12th successful payment, monthly payments stop automatically. The memorial becomes fully paid and permanent, the QR code plaque continues working, and the family keeps access to all Essential Memorial features. No renewal or ongoing subscription is required.

If a scheduled payment fails, the system automatically retries the payment and emails the memorial administrator to explain that the Legacy Monthly payment is outstanding. A seven-day grace period applies. During this period the memorial remains visible, while the administrator sees a prominent Pay now notice. If payment has not been received by the end of day seven, the memorial is temporarily blocked on day eight. Visitors scanning the QR code see only that the memorial is temporarily unavailable; the outstanding balance remains private. The administrator can view the amount due and select Pay now to restore the memorial. A successful payment restores access automatically and immediately. A missed instalment does not count toward the term, so 12 successful payments are still required. Memorial content remains securely stored and is not deleted while payment is outstanding.

If the customer stops paying permanently, the public memorial is no longer accessible. Anyone scanning the QR code sees that the memorial is temporarily unavailable. Life Legacy keeps the family’s stories, photographs and memorial information securely stored; the content is not erased. If the family returns later and pays the outstanding instalment, the memorial is restored with all its original content intact. Monthly payments then continue until 12 successful payments have been completed.

No. Life Legacy is designed as an automated self-service product. Clear step-by-step screens guide the authorised family administrator through setup, and family contributions are managed inside the memorial dashboard.

Timing depends on material availability, engraving approval, quality checking and the delivery location. Life Legacy confirms the expected schedule with the customer before production proceeds.

Email support@lifelegacy.co.za with your name, contact details and a clear description of what you need. Never email a password or private activation code. Life Legacy will verify authority before changing protected memorial or plaque information.